IM

November 20, 2008 flowerfarmer

I asked a gardening question to AskAway and got good information, but felt a little awkward about this new format.  Without seeing the other party or having their voice on the phone, there aren’t the little prompts that tell you they’re listening, they understand the question, etc.  I also brought along my reluctance to give another librarian a hard time, so wasn’t as persistent as I could have been for specific answers to specific questions.  To me, the value of this service is the availability 24/7 for patrons needing help when libraries are closed.  I can also see this format being comfortable for the shy or introverted who want to be anonymous.

Greatly enjoyed the AIM Acronym Dictionary – it included some old fashioned and polite phrases, like BITD Back in the day, and YW, you’re welcome.  My children are too old to have had internet as teenagers, but I’m sure they would have used CD9, Code 9:Parent nearby and POS Parent over shoulder.  It would be justice for them to have to deal with it with their own children.

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